Privacy Policy

About this notice

This notice explains how Biddulphs International in Zimbabwe (named in our enquiry forms as Biddulphs Removals Zimbabwe) uses the personal information you give us through www.biddulphs.co.zw. Our head office is at 15 Craster Road, Southerton, Harare, Zimbabwe. For any question about this notice or your information, email enquiries@biddulphs.net or call +263 8677 007 007.

Information we collect

You give us information when you use one of the forms on this website:

• Quote form: your nearest branch, the type of consignment, your estimated move date, your name, phone number and email address, and the country, city and address you are moving from and to.
• Moving questionnaire: the same details, plus how you would like us to prepare your quote (a home visit, a typed list of items or an uploaded inventory), property types, packing, the value you want insured, storage, access to your property, who is paying for the move and any notes you add.
• Contact form: your name, phone number, email address, nearest branch and your message.

We also keep what you tell us when you phone or email us. When you visit the website, our hosting provider processes technical information, such as your IP address, browser and the pages you request, to deliver and protect the site.

Required and optional information

Fields marked with an asterisk are needed to answer your enquiry or prepare a quote; without them we cannot respond in full. Everything else is optional. The quote form also offers a separate, optional box to receive other communications from us. You do not need to tick it to get a quote, and you can withdraw that consent at any time. Please do not include sensitive information, such as health details, in messages, notes or uploaded files.

How we use your information

• To answer your enquiry and prepare a quote or relocation proposal.
• To arrange and carry out the services you ask for, and to contact you about your move.
• To keep records of our dealings with you.
• To protect the website and prevent misuse.
• To send you other communications, only if you have agreed to receive them.

Who receives your information

• Biddulphs staff in Zimbabwe who handle enquiries and moves.
• HubSpot, which provides our website forms and the system where submissions are stored.
• Vercel, which hosts this website.
• Others involved in a service you ask us to arrange, such as a destination agent for an international move or an insurer, who receive what they need to carry it out.
• Authorities or others where the law requires it.

Our service providers may process information outside Zimbabwe.

Cookies

This website does not use analytics, advertising or tracking cookies, and pages without a form set no cookies. Our forms are provided by HubSpot: on the quote, contact and moving questionnaire pages your browser loads the form from HubSpot's servers (and fonts from Google Fonts), HubSpot records that the form was viewed, and HubSpot's network provider may set a short-lived security cookie (__cf_bm, about 30 minutes) that helps filter automated traffic.

How long we keep information

We keep personal information only for as long as we need it for the purposes above, including legal, accounting and insurance requirements, and then delete or anonymise it.

Your rights

Under Zimbabwe's Cyber and Data Protection Act [Chapter 12:07] you have the right to:

• be informed of how your personal information is used;
• access the personal information we hold about you;
• object to the processing of all or part of your personal information, including, free of charge, for direct marketing;
• have false or misleading personal information corrected; and
• have false or misleading data about you deleted.

To use these rights, or to withdraw your marketing consent, email enquiries@biddulphs.net or write to us at our head office. We may need to confirm your identity before acting on a request.

Complaints

If you have a concern, please contact us first so that we can try to put it right. You can also complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the Data Protection Authority under the Act.

Changes to this notice

We will update this page when our use of personal information changes. The date at the top shows the latest version.